Refund policy

Returns

We offer a 30-day change-of-mind return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hello@aphroandco.com.

If your return is accepted, we’ll provide instructions on how and where to send your item. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at hello@aphroandco.com with any questions about returns.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of return shipping.

Original shipping and delivery charges are non-refundable for change-of-mind returns, except where otherwise required by applicable law.

We recommend using a tracked shipping service, as Aphro & Co is not responsible for returns lost in transit.

Damages, Faults & Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or you receive the wrong item so we can assess the issue and make it right.

Where applicable, Aphro & Co will cover or reimburse reasonable return shipping costs for faulty, damaged or incorrect items in accordance with applicable consumer laws.

Our 30-day change-of-mind return period does not limit your rights in relation to faulty goods under applicable consumer laws.

Sale Items

Sale items are final sale and cannot be returned for change of mind.

This does not affect any rights you may have in relation to faulty or defective products under applicable consumer laws, including the Australian Consumer Law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union Right of Withdrawal

If your order is being shipped to the European Union, you also have a statutory right to withdraw from your purchase within 14 days of receiving your order, without providing a reason. This right is in addition to our 30-day return policy.

Customers are responsible for the direct cost of returning items unless otherwise required by applicable law.

Where required by applicable EU law, any eligible standard delivery charges will also be refunded. Additional delivery costs resulting from choosing a delivery method more expensive than our standard delivery option may not be refundable.

Your statutory consumer rights are not affected.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days, subject to any earlier timeframe required by applicable law.

Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

For change-of-mind returns, original shipping and delivery charges are non-refundable, except where otherwise required by applicable law.

If more than 15 business days have passed since we approved your return, please contact us at hello@aphroandco.com.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.