FAQ

Frequently Asked Questions (FAQ)

Orders & Shipping

• How long does delivery take? Standard domestic shipping typically takes 3–5 business days. Express shipping takes 1–2 business days. International deliveries generally arrive within 6–10 business days depending on customs clearance.

• How can I track my shipment? Once your order is dispatched, you will receive a confirmation email containing a tracking number and a direct carrier link.

• Can I modify or cancel my order? Orders are processed promptly. If you need to make changes, contact us within 2 hours of placement at hello@aphroandco.com

Product & Leather Care

• Are your bags made of genuine leather? Yes, all our handbags are handcrafted from 100% genuine, premium-grade leather.

• How should I care for my leather bag? Keep your bag away from direct sunlight, extreme heat, and moisture. Clean with a soft, dry microfiber cloth and treat periodically with a high-quality leather conditioner. Always store it in the provided dust bag when not in use.

• Why does my bag have slight marks or color variations? Natural leather exhibits unique variations, subtle grain patterns, and minor markings. These are not defects; they are authentic hallmarks of genuine leather.

Returns & Exchanges

• What is your return policy? We accept returns of unused items in their original condition and packaging (including dust bags and tags) within 14 days of delivery.

• Who covers return shipping fees? Customers are responsible for return shipping costs unless the item arrived damaged or defective.